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Within 2 hours, he got an SMS: “Your account restrictions have been removed. Please change your net banking password.” The relief — 11:02 AM
His heart stopped. Not because he was broke—but because in thirty minutes, his daughter’s international school fees were due. And his client’s payment for the UX project was supposed to hit that account in two hours.
The manager, Mr. Suresh, didn’t even look up. “Sir, have a seat. What’s the issue?” how to unblock kotak mahindra bank account
He called Kotak Mahindra’s customer care. Robotic voice: “Your wait time is… 18 minutes.” He couldn’t wait 18 minutes. He grabbed his laptop and drove straight to the nearest branch, still in his hoodie and slippers.
His KYC was 3 years old. The bank asked for a re-verification via video call (done in 5 minutes right there at the branch using their tablet). Within 2 hours, he got an SMS: “Your
Arjun wasted 30 minutes on hold. In person, things moved faster.
Suresh smiled tiredly. “Because fraudsters are faster than honest customers. The block saved you last week—someone in Mumbai tried to reset your MPIN at 2 AM. The system stopped them. You just got caught in the net.” And his client’s payment for the UX project
He asked Suresh, “Why didn’t they just ask me first instead of blocking?”
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