"Close," Lena laughed. "It’s a framework for managing services. Think of your bakery not as just a place that makes bread , but as a value delivery machine ."
A trendy new cafe opened next door, offering rainbow vegan gluten-free power muffins . Daily Bread’s sales plummeted. Worse, his trusted point-of-sale system crashed, and his lone delivery bike got a flat tire. Chaos. itil 4 foundation summary
She grabbed a napkin and drew four circles. "Close," Lena laughed
Marco was the proud owner of "Daily Bread," a bustling little bakery. For years, things ran on instinct. When muffins sold out, he baked more. When the oven broke, he called a repair guy. When customers complained about long lines, he shrugged. his trusted point-of-sale system crashed
