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Finally, she spotted the tiny on the front of the drive. She straightened a paperclip, gently pushed it into the hole, and felt a soft resistance. With a careful push, the tray popped open half an inch. She pulled it the rest of the way.

Click. Whirr. Nothing.

Instead of panicking, Maya remembered a few tricks. First, she restarted the laptop—sometimes a frozen driver was the issue. No luck. Then, she went into (right-click the Start button), found the PLDS DVD-RW DA8AESH under DVD/CD-ROM drives , uninstalled it, and restarted the PC. Windows automatically reinstalled the driver. Still, the tray refused to budge.