Author: Stephen M.R. Covey Core Premise: Trust is not a soft, intangible virtue—it is a hard-edged, measurable, and actionable economic driver. When trust is high, speed increases and cost decreases. When trust is low, speed decreases and cost increases. The Trust Tax & The Trust Dividend Covey introduces a simple but powerful formula:
(The Trust Tax) High Trust → Speed ↑, Cost ↓ (The Trust Dividend) the speed of trust pdf